Last Updated: [Insert Date]
At Theluhera, we strive to provide high-quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.
1. No Return / No Refund / No Exchange Policy
All purchases made on our website are final.
- We do not accept returns of any products.
- We do not offer refunds under any circumstances.
- We do not allow exchanges for any items once purchased.
By placing an order on our website, you acknowledge and agree to this policy.
2. Order Confirmation
Customers are requested to carefully review product details, size, color, and specifications before placing an order. Once the order is confirmed, it cannot be canceled, modified, or refunded.
3. Damaged or Incorrect Products
We take quality control seriously. However, in rare cases where you receive:
- A damaged product, or
- A wrong item
You must contact us within 48 hours of delivery with:
- Order number
- Clear photos/videos of the issue
After verification, we may, at our sole discretion, offer a replacement (not a refund) if deemed valid.
4. Delivery Issues
If your order is marked as delivered but not received, please contact the shipping carrier directly. Theluhera is not responsible for courier-related issues once the order is shipped.
5. Exceptions
No exceptions will be made for:
- Change of mind
- Incorrect size selection
- Color differences due to screen display
- Delay in delivery
6. Contact Us
For any concerns, you can reach out to our support team:
- Email: [tannuluhera433@gmail.com]
- Phone: [tannu]
7. Policy Acceptance
By purchasing from Theluhera, you agree to this Return & Refund Policy in full. We recommend reviewing it before completing your purchase.